Who this policy applies to
This privacy policy applies to visitors, clients, suppliers and other individuals who interact with BeltBag Branded, including those who submit enquiries through our contact form, request quotations, approve artwork, or receive branded goods. It also applies to our team members and service providers where their personal information is processed for business purposes.
BeltBag Branded is operated by Astros Marketing (Pty) Ltd in South Africa. We process personal information in a lawful and responsible manner, and only for purposes connected to our business of supplying custom-branded belt bags and promotional bags.
Information we collect and hold
We may collect personal information that you provide directly, as well as information gathered during normal business communication and order handling. This may include:
- Your name, company name and job title
- Contact details submitted through the enquiry form
- Delivery address, billing details and order instructions
- Artwork files, logo files and branding preferences
- Records of quotations, approvals, sampling and dispatch
- Any correspondence you send to us regarding service, stock or complaints
We may also collect technical information such as browser type, device details and general usage data where this is necessary for website security and basic performance monitoring.
Why we use your information
We use personal information to respond to enquiries, prepare quotations, process orders, arrange production, manage delivery and provide after-sales support. We also use it to meet contractual obligations, maintain accurate business records, and comply with legal and tax requirements in South Africa.
Where relevant, we may use your information to confirm artwork details, check product sampling requests, coordinate split delivery, or resolve quality concerns. We do not use your information for unrelated purposes without a lawful basis.
- To communicate with you about your enquiry or order
- To produce, package and dispatch branded goods
- To manage accounts, invoices and delivery records
- To improve our service, accuracy and turnaround times
Sharing information with suppliers and service providers
We may share personal information with selected service providers where this is necessary to complete our work. This can include couriers, production partners, artwork support services, payment-related service providers and IT support providers. These parties are only given the information needed to perform their specific function.
We require third parties to treat personal information responsibly and to use it only for the agreed purpose. If information is sent outside South Africa, we take reasonable steps to ensure that it remains protected and handled in a way that is consistent with POPIA.
How we protect your personal information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure. These measures may include access controls, secure storage, controlled file sharing and internal procedures for handling customer records. Our team is trained to handle information carefully and only where it is required for their role.
While we work to protect all personal data, no system can be guaranteed to be completely secure. If we become aware of a security incident that affects your personal information, we will take appropriate steps in line with our legal obligations.
Retention, accuracy and your rights
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as long as the law requires us to retain it. This may include records relating to orders, invoicing, warranties, disputes and tax compliance.
You may request access to the personal information we hold about you and ask us to correct or update inaccurate details. In certain circumstances, you may object to processing, request deletion where lawful, or withdraw consent where processing depends on consent. Some requests may be limited by legal or contractual obligations.
- You may ask what personal information we hold about you
- You may request correction of inaccurate or incomplete information
- You may object to certain processing activities
- You may request more detail on how your information is used
Cookies, minors and policy changes
Our website may use cookies or similar tools for basic functionality, traffic measurement and security. You can manage cookie settings through your browser, although some features may not work properly if cookies are disabled.
Our services are intended for business and corporate use. We do not knowingly collect personal information from children without the necessary permission from a parent or guardian. We may update this policy from time to time to reflect changes in our operations or legal requirements. The latest version will apply from the date it is published.